Shipping & Returns

Last Updated: August 27, 2026

At Kay Route 601, we want your shopping experience to be as smooth and road-ready as our products. Below you'll find everything you need to know about how we ship your order and how returns and exchanges work.

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is confirmed. Orders placed on weekends or holidays are processed on the next business day. Once your order ships, you'll receive a confirmation email with tracking details so you can follow it every step of the way.

Shipping Rates & Free Shipping

We're proud to offer FREE standard shipping on all orders over $50. For orders under $50, a flat standard shipping rate is calculated and displayed at checkout before you pay — no surprises. Any applicable taxes are also shown at checkout.

Delivery Times

Once dispatched, standard delivery typically takes 3–7 business days, depending on your location within the United States. Please note that delivery times are estimates provided by our carriers and are not guaranteed. Larger or bulk bundle orders may require additional handling time, which will be noted where applicable.

Order Tracking

As soon as your order ships, a tracking number will be emailed to you. If you haven't received tracking information within a few business days of placing your order, please reach out to us and we'll be happy to help.

Shipping Delays

While we do everything we can to get your order to you on time, we are not responsible for delays caused by shipping carriers, severe weather, or other circumstances beyond our reasonable control. If your order is significantly delayed, please contact us and we'll assist however we can.

Incorrect Address

Please double-check your shipping address at checkout. Kay Route 601 is not responsible for orders shipped to an incorrectly entered address. If you notice a mistake, contact us immediately and we'll do our best to correct it before the order ships.

Returns & Exchanges

Return Window

We want you to be fully satisfied with your purchase. If you're not, you may request a return or exchange within 30 days of receiving your order.

Return Conditions

To be eligible for a return, items must be:

Unused and in the same condition you received them
In their original packaging with all tags and labels attached
Accompanied by proof of purchase (order number or receipt)

For safety and hygiene reasons, certain items may be non-returnable. Any such items will be clearly noted on their product page.

How to Start a Return

To begin a return or exchange, simply contact us at Latesha@kayroute601.com with your order number and the reason for your return. Our team will guide you through the next steps, including where to send the item.

Return Shipping

Unless the return is the result of our error (for example, you received a wrong or defective item), the cost of return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we cannot guarantee that we'll receive your returned item.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund at no extra cost to you.

Exchanges

If you'd like to exchange an item for a different size, type, or product, contact us and we'll help arrange it. Exchanges are subject to product availability.

Need Help?

Our support team is here for you. If you have any questions about shipping, tracking, returns, or exchanges, please get in touch:

Kay Route 601 2410 McInnis Loop, Apt 20 Hattiesburg, MS 39402 Email: Latesha@kayroute601.com Phone: (227) 228-3238

We're committed to keeping you road-ready — before, during, and after your purchase.